We aim to keep all of the items featured on our website in stock. If all of the goods in your shopping basket are marked as available, typical delivery is in 2-5 working days after placing your order. This allows for picking, packing and the processing of your order.
If you have selected items with different availability times, then we will despatch your order when all items are ready.
Orders sent by Royal Mail and Courier have an estimated delivery time of 3-5 working days.
Orders are sent using Royal Mail Packet/Tracked service or Courier service depending on destination, weight, value and dimensions. If you are not in when delivery is attempted, you will be left a card and can collect from your local sorting office or depot and arrange further delivery with the appointed carrier.
Although we try to get all our orders despatched within 2-3 days, this may not always be possible for the following reasons:
- Teamwear orders often have to be specially ordered and can take longer.
- Items on Pre-Order or items that are not in stock at the time of ordering will despatched in the period specified on the website.
- Personalisation with name, initials, numbering and badges take an extra few days to despatch.
Our return policy
If for any reason you need to return your purchase, we are here to help.
SportCrest maintains a 28-day return policy for the purchase of both school wear items and other clothing and sports equipment.
Please ensure your items are unworn and in saleable condition to ensure that a refund can be guaranteed. You can return or exchange items bought from SportCrest by post or visiting our store in High Wycombe.
We ask that items are returned in original packaging with labels attached. Returns outside of the specified return period will be considered at the discretion of SportCrest.
Returns and exchanges are charged at the expense of the customer. Returned products are the customers responsibility until they reach us, we recommend that all items are sent by Royal Mail special delivery as a minimum.
This Returns Policy does not affect your Statutory Rights.
Requesting an exchange
Any item that you wish to exchange and is free from fault must be unworn and in a saleable condition. Exchanges can be requested by:
Post: with a delivery note or receipt alongside the returned items and a note informing us of the size/and or item you would like to receive in exchange.
In Store: with a delivery note or receipt in person at our store in High Wycombe.
We will examine the returned item(s) in conjunction with the regulations stated. If there is a price difference between the items you are exchanging you will be contacted via telephone and refunded/billed accordingly.
If the product you require is temporarily out of stock it will be placed on our order system, and you will be duly notified.
All returns and exchanges are made at the Company's discretion whilst acknowledging our responsibilities to the Consumer Rights Act 2015.
You can contact SportCrest by email at: email@example.com
You can contact SportCrest by telephone at: 01494 534741
Please note that some items are not eligible for return or exchange, these apply to the following items, unless faulty:
- Items made or supplied correctly to a special order, including items personalised with a person’s initials or name.
- Socks and tights removed from packaging.
- Under garments and mouth guards.
- Swimsuits without the protective gusset lining.
For items sent incorrectly against your order please call us on 01494 534741.
If you believe that the goods you have bought are faulty please call us on 01494 534741.
Items should be returned within the first 30 days of purchase and will be inspected; if considered to be faulty due to a manufacturer fault, items will be replaced like-for-like or refunded at the purchase price.
We will need to see the fault in order to proceed with a refund or exchange, so you may be asked to take the item to a store or to send a photo if appropriate.
Please note all worn items must be laundered prior to returning.