Returns and Deliveries
OUR RETURNS POLICY
If for any reason you need to return your purchase, we are here to help.
SportCrest maintains a 90 day* return policy, from the purchase of school wear items and a 30 day* return policy for the purchase of any* fashion clothing and sports equipment.
Please ensure your items are unworn and in saleable condition to ensure that a refund can be guaranteed. You can return or exchange items bought from SportCrest by post or visiting our store in High Wycombe.
We ask that items are returned in original packaging with labels attached. Returns outside of the specified return period will be considered at the discretion of SportCrest.
Returns and exchanges are charged at the expense of the customer. Furthermore, returned products are the customers responsibility until they reach us. Therefore, we recommend that all items are sent by Royal Mail special delivery as a minimum.
This Returns Policy does not affect your Statutory Rights.
REQUESTING AN EXCHANGE
Any item that you wish to exchange and is free from fault must be unworn and in a saleable condition. Exchanges can be requested by:
Post: with a note alongside the returned goods and informing us of the size and/or item you would like to exchange too. Once we have received the product from you and will be processed within 2-5 working days**.
In Store: in person at our store in High Wycombe.
We will examine the returned item(s) in conjunction with the regulations stated above.
If there is a price difference between the products you are exchanging you will be contacted via telephone and refunded/billed accordingly.
If the product you require is temporarily out of stock it will be placed on our back-order system and you will be duly notified.
All returns and exchanges are made at the Company's discretion whilst acknowledging our responsibilities to the Consumer Rights Act 2015.
You can contact SportCrest by email at: firstname.lastname@example.org
You can contact SportCrest by telephone at: 01494 534741
*Please note that some items are not eligible for return or exchange, these apply to products which fall into the following categories unless they are faulty:
• Goods made or supplied correctly to a special order, including items personalised with a person’s initials or name and includes name tapes.
• Socks and tights removed from packaging.
• Under garments and mouth guards.
• Swimsuits without the protective gusset lining.
** This is subject to change during our peak trading season.
For items sent incorrectly against your order please call us on 01494 534741.
If you believe that the goods you have bought are faulty please call us on 01494 534741
Items should be returned within the first 90 days of purchase and will be inspected; if considered to be faulty due to a manufacturer fault items will be replaced like-for-like or refunded at the purchase price. We will need to see the fault in order to proceed with a refund or exchange, so you may be asked to take the item to a store or to send a photo if this is not convenient.
Please note all worn items must be laundered prior to returning. Please obtain a receipt of posting as returns remain your responsibility until they reach us.
We aim to process and dispatch orders within 48 hours. Orders are sent by either Royal Mail or via Courier depending on the weight and value of the order.
Delivery charges vary depending on your shopping basket.
Orders sent by Royal Mail and Courier have an estimated delivery time of 3-5 working days.
All goods are subject to availability. If the product you require is temporarily out of stock it will be placed on our back-order system and you will be duly notified.
If we are unable to supply your goods within 30 days, we will inform you immediately and advise you of the expected delivery date.
Outstanding orders/items can be cancelled at any time.
In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within 7 days of receipt. If we receive no such notification, the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.